Airpods Pro not working with Google Meets or Zoom - causes both programs to shut down (possible wifi or bluetooth issue?)

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Level 1

9 points

Airpods Pro not working with Google Meets or Zoom - causes both programs to shut down (possible wifi or bluetooth issue?)

I am trying to use my Airpods Pro with my Macbook Pro on Google Meets and Zoom. My airpods pro work great when using everything else (Logic Pro X, Final Cut, iTunes, etc.), but when I try to connect them to Google Meets or Zoom my computer starts running very slow and not too long after either program will eventually shut down.

I have heard that maybe the wifi signal (if it's 2.4 GHz) can interfere with the airpods bluetooth signal. Not sure if this is the case but I wanted to see if there is a solution anyone knows about for this issue.

MY SYSTEM

macOS Big Sur (Version 11.2.1)

MacBook Pro (Retina, 15-inch, Mid 2015)

2.2 GHz Quad-Core Intel Core i7

16 GB 1600 MHz DDR3

Intel Iris Pro 1536 MB

MacBook Pro 15″, macOS 11.2

Posted on Feb 16, 2021 2:00 PM

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Answer 1

Eric--F

Community Specialist

Feb 18, 2021 6:17 PM in response to APKlausing

Hello APKlausing,

We understand that you are having issues using certain applications with your AirPods Pro. We’d like to help however we can.

To confirm, do these applications work without issue when your AirPods Pro are not connected to your Mac? Let’s also follow the steps outlined here:

If an app freezes or quits unexpectedly on Mac

As far as resolving potential wireless interference, check out this great resource:

Resolve Wi-Fi and Bluetooth issues caused by wireless interference

We hope that helps! Cheers.

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Answer 2

Eric--F

Community Specialist

Feb 19, 2021 12:32 PM in response to APKlausing

APKlausing,

We appreciate those additional details and thank you for trying out the troubleshooting in those articles.

To get the best help with what’s happening going forward, we would recommend contacting Apple Support. You can reach out using this link:

Get Support

Take care!

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Answer 3

APKlausing Author

Level 1

9 points

Feb 19, 2021 6:32 AM in response to Eric--F

Thank you for the response. I have read both articles posted here and have tried those several times at many different types of locations, reset our modem, called our internet provider and changed the WiFi channel, uninstalled and reinstalled the software. The problem is still happening. Any other ideas?

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Airpods Pro not working with Google Meets or Zoom - causes both programs to shut down (possible wifi or bluetooth issue?)

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