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Level 1

4 points

I sold my iPhone after factory resetting it and the phone is asking for a 6 digit passcode and none they’re entering is working

I sold my iPhone XR after resetting it and it’s asking for a 6 digit passcode and I don’t remover the original passcode

iPhone XR

Posted on Feb 16, 2021 8:42 PM

Top-ranking reply

Community+ 2024

Level 10

413,906 points

Posted on Feb 17, 2021 12:55 AM

Simply erasing will not remove the passcode.

Did you do all this?

Remove your personal information from your old device

- If you're using iOS 10.3 or later, tap Settings > [your name]. Scroll down and tap Sign Out. Enter your Apple ID password and tap Turn Off.
- If you're using iOS 10.2 or earlier, tap Settings > iCloud > Sign Out. Tap Sign Out again, then tap Delete from My [device] and enter your Apple ID password. Then go to Settings > iTunes & App Store > Apple ID > Sign Out.

Go back to Settings and tap General > Reset > Erase All Content and Settings. If you turned on Find My [device], you might need to enter your Apple ID and password. Forgot your Apple ID or your Apple ID password?
If asked for your device passcode or Restrictions passcode, enter it. Then tap Erase [device].
If you're switching to a non-Apple phone, deregister iMessage.
Contact your carrier for help transferring service to a new owner. If you aren't using a SIM card with your device, you can contact them to get help transferring service to the new owner.
Remove your old device from your list of trusted devices.

When you erase your iPhone, iPad, or iPod touch, Find My [device] and Activation Lock are turned off.

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