FCP suddenly cannot share anymore video file

Question

Level 1

52 points

FCP suddenly cannot share anymore video file

All of a sudden after having shared many video files, mov or mp4, or captions files, FCP refuses silently to write any file.

The share export menu works as normally, pops up and takes all my choices up to the moment it should start writing the file, but nothing happens.

The pop up closes normally and sometimes, when the background tasks window is opens, it shows a flashing rendering 94% and it returns to idle.

Everything happens as if the file had been normally created. But is has not. FCP runs normally after that apart of this problem.

Exiting library, restarting FCP, changing the destination disk, erasing Preferences ie. pressing Alt-Cmd and starting FCP do not help.

This is now every time I try to share a file. Weird.

Is that a bug, any idea what I could do?

Catalina 10.15.7

FCP 10.5.1

--

Claude

Posted on Feb 16, 2021 11:03 PM

Reply

Answer 1

Best reply

Luis Sequeira1

Level 9

64,934 points

Feb 17, 2021 1:53 AM in response to claude_210

1) Drag the application to the trash and empty it

2) Drag the following to the trash as well:

/Library/LaunchAgents/com.google.keystone.agent.plist
/Library/LaunchAgents/com.google.keystone.xpcservice.plist
/Library/LaunchDaemons/com.google.keystone.daemon.plist

You can easily find them by pressing Command-Shift-G in the Finder, and pasting each of the above lines in turn, e.g.

Reply

Answer 2

claude_210 Author

Level 1

52 points

Feb 17, 2021 12:51 AM in response to Tom Wolsky

Hi Tom. Tx for your swift reply!

I tried exporting video files to an external disk, to the desktop. Same thing.

I don't recall having changed anything since the last time sharing master file worked, ie. yesterday early morning.

Yes, FCP has Full disk access in Systems Preferences and always has had.

One thing I didn't do: Reinstall FCP from backup. I just checked that I have one...

One philosophical comment: I is very disturbing to reinstall an application after a very recent upgrade.

BTW, I sent a bug feedback comment to Apple.

Reply

Answer 3

Feb 17, 2021 1:05 AM in response to claude_210

Also: as always, odd issues may be fixed by deleting preferences.

To delete preferences, hold down command and option while starting FCP X and click Delete Preferences. The application will start in a default state, and open an “Untitled” library.

Reopen the library you were working on, set the preferences the way you like them, and try again.

Reply

Answer 4

claude_210 Author

Level 1

52 points

Feb 17, 2021 1:31 AM in response to Luis Sequeira1

Chrome? I don't use it. I nearly recall I may have installed it years ago and I thought I had uninstalled it properly. I haven't not likely.

Can you help me getting rid of all Chrome files? What should I start from?

Reply

Answer 5

claude_210 Author

Level 1

52 points

Feb 17, 2021 1:13 AM in response to Tom Wolsky

Claude's etreCheck report 2021-02-17 11:00:50

Reply

Answer 6

Tom Wolsky

Level 10

151,179 points

Feb 17, 2021 12:37 AM in response to claude_210

Does this happen on any file you try to export to any location? Has anything changed in your system? Does FCP have Full Disk Access in Privacy System Preferences?

Reply

Answer 7

Tom Wolsky

Level 10

151,179 points

Feb 17, 2021 12:55 AM in response to claude_210

Did reinstalling fix the problem? If so, there’s likely some underlying problem in the system that will make it recur. You might try posting an EtreCheck report with full disk access.

Reply