None of my videos on my photo app work anymore (on my MacBook pro). Whenever I want to play them it says that it has an unsupported format. I tried everything, like dragging it to my desktop and play it through a different app but no luck... I don't know what to do anymore and I'm scared now that I've lost so much footage that I won't be able to get back.
Which system version do you have installed? The upgrade to macOS 10.15 Catalina deprecated older video formats that are no longer compatible after the upgrade to macOS 10.15 Catalina or macOS 11 Big Sur.
Select one of the videos in Photos and look at the Info with ⌘i . What does the info show as the format for the video?
What is the filename extension shown? The codec? The frame rate? Look ias these places in the Info for the video:
if you jus t upgraded to a newer system version, you may need to convert the original videos to different format, after you export them. (About incompatible media in iMovie for macOS - Apple Support)
If you did not upgrade the system and are still using macOS 14 or older and the videos stopped playing out of the blue, you may want to check the following items:
Which system version do you have installed? The upgrade to macOS 10.15 Catalina deprecated older video formats that are no longer compatible after the upgrade to macOS 10.15 Catalina or macOS 11 Big Sur.
Select one of the videos in Photos and look at the Info with ⌘i . What does the info show as the format for the video?
What is the filename extension shown? The codec? The frame rate? Look ias these places in the Info for the video:
if you jus t upgraded to a newer system version, you may need to convert the original videos to different format, after you export them. (About incompatible media in iMovie for macOS - Apple Support)
If you did not upgrade the system and are still using macOS 14 or older and the videos stopped playing out of the blue, you may want to check the following items:
What format are they? What device created them?
Also - can you tell us somthing about your photos app setup.
Do you use iCloud?
Where is your library stored? (Internal system drive, or external drive)
Dragging to the desktop is also not a good way to export. Can you select one of these videos, go to the file menu, and select "export unmodified original"
If you export in this way can you play the video with another app (Expecially for example VLC)
UNSUPPORTED format - videos on mac!
