Cellular data not working after a battery replacement | Iphone 6s | IOS 14.4

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Level 1

13 points

Cellular data not working after a battery replacement | Iphone 6s | IOS 14.4

So I was having a battery drain issued with my iPhone 6s ios 14.0, so I went to the apple store and they advised that I get the battery replaced. So I agreed and they replaced the battery, since then my cellular data i.e my 4g isn't working. It shows a full signal of 4g connectivity but it is not working. I have done a lot of things such as reset network settings, reset all settings, update my ios to 14.4, hard reset iPhone, etc. I have done some research and they said the only thing that a battery replacement could have done is corrupted the date and time. So if I turn off and on the 'automatic time zone' under date and time, my 4g starts working for like 5-10 seconds then again it stops working.

(It is not a sim problem as I have tested the same sim in another iPhone, it works perfectly fine)

iPhone 6s

Posted on Feb 18, 2021 6:50 AM

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Answer 1

Feb 20, 2021 1:24 PM in response to abhi.armaan

Hello abhi.armaan,

Thank you for using Apple Support Communities!

We understand from your post that after having your battery replaced at an Apple Store your 4G signal is now not working. If you have completed the steps from this article for signal issues and the issue persists, then you may need to contact the Apple Store that replaced the battery for additional assistance.

If you see No Service or Searching on your iPhone or iPad - Apple Support

Best Regards.

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Answer 2

abhi.armaan Author

Level 1

13 points

Mar 24, 2021 10:59 AM in response to Alwayswantingtohelp1

Prior to the battery replacement, 4g data was working perfectly fine
After the battery replacement, the 4g data completely stopped working
It's easy to assume that 4g services are not affected by a battery replacement, but the fact is that the 4g stopped working immediately after the battery replacement. So there is a sure short connection of the 4g not working after the battery replacement. I feel that during the battery replacement some part or antenna or something that controls the cellular service has been disrupted during the replacement.
I was told by the Apple representative that there could be a problem with my airtel sim. So, I visited the airtel office and got a new sim replaced but the problem still persists.
I have used this same sim on another iPhone and it works perfectly fine. But even if I use any other sim, the 4g doesn't work.
I have also noticed that 4g sometimes works for 5-10 minutes and again stops working. Then I do a network reset and the 4g works for 5 minutes more and stops working.
I have been following up with your support team but you are unable to provide a resolution.
The support already performed all resets and even did a full format, so its clearly not a software issue

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Cellular data not working after a battery replacement | Iphone 6s | IOS 14.4

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