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Speaker unexpectedly turned on

The speaker always unintentionally turned on when I was answering the phone. It hurted my ear. What can I do?


I am using iPhone 12

iPhone 12, iOS 14

Posted on Feb 18, 2021 8:13 AM

Reply
Question marked as Top-ranking reply

Posted on Feb 18, 2021 8:25 AM

cchung3 Said:

Speaker unexpectedly turned on: The speaker always unintentionally turned on when I was answering the phone. It hurted my ear. What can I do? I am using iPhone 12

———-


Get this Serviced:

How long ago did you purchase this? It comes with a one-year, out-of-the-box, limited-warranty. So, if it is less than one year old(or if you have AppleCare protection on it), then get it serviced.


Making Use of Send-In Service:

Contact Apple Support:

Apple Send-In Service

At the moment, with the Coronavirus Pandemic, many, many Apple Stores are still closed at the moment. So, Send-In Service may be the only available option for getting this serviced. So, have Appletake this in through Send-In Service. They will send you a box; you would ship it out to Apple; their engineers would look at it; and the would send it back to you.


OR...


C. Take it to you local AASP (Apple Authorized Service Provider):

  1. Go Here: Find Locations - Apple Authorized Reseller
  2. Click: Service & Support
  3. Enter: your location information
  4. See: if there is an AASP nearby
  5. Contact: an AASP that shows up, and find out more about the services that they offer to fix the device
1 reply
Question marked as Top-ranking reply

Feb 18, 2021 8:25 AM in response to chhung3

cchung3 Said:

Speaker unexpectedly turned on: The speaker always unintentionally turned on when I was answering the phone. It hurted my ear. What can I do? I am using iPhone 12

———-


Get this Serviced:

How long ago did you purchase this? It comes with a one-year, out-of-the-box, limited-warranty. So, if it is less than one year old(or if you have AppleCare protection on it), then get it serviced.


Making Use of Send-In Service:

Contact Apple Support:

Apple Send-In Service

At the moment, with the Coronavirus Pandemic, many, many Apple Stores are still closed at the moment. So, Send-In Service may be the only available option for getting this serviced. So, have Appletake this in through Send-In Service. They will send you a box; you would ship it out to Apple; their engineers would look at it; and the would send it back to you.


OR...


C. Take it to you local AASP (Apple Authorized Service Provider):

  1. Go Here: Find Locations - Apple Authorized Reseller
  2. Click: Service & Support
  3. Enter: your location information
  4. See: if there is an AASP nearby
  5. Contact: an AASP that shows up, and find out more about the services that they offer to fix the device

Speaker unexpectedly turned on

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