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Refunds

I made a purchase through the a game (order number MSH9J8YT5T) in the app store. Goods were not supplied. Game developers say only Apple can supply the refund and they have no record of the transaction - which means Apple took the money and didn't send onto developer. As this wasn't the first time I'd had problems with this game I deleted it. Then Apple gives me the above message twice when I attempt to get refund. How to proceed? Thoughts.

iPad Air, iOS 12

Posted on Feb 18, 2021 2:45 PM

Reply
6 replies

Feb 18, 2021 3:03 PM in response to Roger Wilmut1

Thanks Roger. Not sure how I escalate other than taking legal action and making lots of noise online, as I am no longer eligible for Apple Support, these are devices outside of warranty so there's no way through that labyrinth as far as I can see. It seems to me staggering that a situation like this has no other recourse.

Refunds

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