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"You do not have permission to open this app"

Hello and thank you in advance for reading and responding!


I'm on a 2016 MBP running Big Sur 11.2.1. I upgraded the OS about a month ago, once I was done with some projects. I did not do a clean install, simply the upgrade from the previous version. I have worked on an MBP since 2009, so have been through multiple OS upgrades, done a clean install only once. I have never had issues.


Big Sur has been a not-so-good experience thus far. The most nagging issue I face is the frequent pop-up I get that says what the title of this post says: "You do not have permission to open this app." The text under it says "Contact your computer or network administrator for assistance." The apps I use most frequently are Google Chrome and MS Word, Powerpoint, Excel. There are other non-Apple apps, but I haven't had occasion to use them yet. I am nearly confident that when I do I will get this same message.


In looking online, I get some developer forum posts about this. One said to use the "Get Info" and add my actual user name (which is the admin) to the Sharing and Permissions area. I did so. But to not much effect. It works sometimes, it doesn't at others. Some days after I shut down at night and power up the following morning it works. Some days I let the computer just sleep and the next morning the app decides to not load.


I am not a developer/coder, so hesitate in using Terminal, though I have done so in the past maybe once or twice.


Has anyone else here come across this problem? And is there anything I can do to fix this?


Thank you once again!

MacBook Pro with Touch Bar

Posted on Feb 18, 2021 4:17 PM

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Posted on Feb 21, 2021 1:51 PM

hello and thanks for the response. I actually did do as you suggested. I am logged in as the admin, not a secondary user. And I have set permissions to Read & Write for the apps I mentioned as admin. It still doesn't work. Any other ideas would be appreciated. Thank you once again!

3 replies

Feb 21, 2021 12:56 PM in response to rvny2012

Hi there rvny2012,


From what we can tell, you're seeing a pop-up on your Mac that says you don't have permission to open an app. We're glad you've connected with us in Apple Support Communities, and we can provide some guidance.


"If you don’t have permission to open a file or folder, you may be able to change the permissions settings.


  1. On your Mac, select the item, then choose File > Get Info, or press Command-I.
  2. Click the arrow  next to Sharing & Permissions to expand the section.
  3. Click the pop-up menu next to your user name to see the permissions settings.
  4. If you’re not logged in as an administrator, you may need to click the lock  to unlock it, then enter an administrator name and password (or use Touch ID or your Apple Watch).
  5. Change the permissions to either Read & Write or “Read only.”


Have a look at these links to learn more:


If you need permission to open an item on Mac

Change permissions for files, folders, or disks on Mac


Cheers.

Feb 22, 2021 8:36 AM in response to rvny2012

rvny2012,


You're certainly welcome! It sounds like you're logged in as an administrator on your Mac and you have permissions set correctly for your apps, but you're still seeing an alert when opening apps. Let's try some additional troubleshooting to see if we can get this sorted out.


Have you tried opening the app from Finder by control-clicking the app icon and selecting Open from the shortcut menu? When you do that, "The app is saved as an exception to your security settings, and you can open it in the future by double-clicking it just as you can any registered app." Have a look at this link to learn more:


Open a Mac app from an unidentified developer


Also, the support article below provides more information about safely opening apps on your Mac:


Safely open apps on your Mac


Take care.


"You do not have permission to open this app"

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