My iPhone screen is broken and I have two factor verification

What can I do if my phones screen is broken and I have two factor verification set up but screen is broken broken

I broke my old iPhone and just recentlly bought a new iPhone . My issue is two step verification I can’t receive text or calls on the old iPhone being that the screen is completely off. And the service is off as well




[Edited by Moderator]

Posted on Feb 19, 2021 12:10 AM

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Posted on Feb 19, 2021 8:58 AM

See if anything here helps.  If necessary, you can use account recovery as explained in the link at bottom of the article.


Verification code - how to get one and sign in with two-factor authentication.   


You need to change/add the number on your Apple ID. After the change, allow up to 24 hours for the change to sync. Before trying to make the change, sign out of Messages/FaceTime on all devices/computers.


Apple ID - Manage    

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Question marked as Top-ranking reply

Feb 19, 2021 8:58 AM in response to Slimes1200

See if anything here helps.  If necessary, you can use account recovery as explained in the link at bottom of the article.


Verification code - how to get one and sign in with two-factor authentication.   


You need to change/add the number on your Apple ID. After the change, allow up to 24 hours for the change to sync. Before trying to make the change, sign out of Messages/FaceTime on all devices/computers.


Apple ID - Manage    

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My iPhone screen is broken and I have two factor verification

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