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I have tried to restore my iphone contacts using the advanced settings. It is telling me that it is unable to do so. There doesn't appear to be any contacts backed up, even though I have this facility 'on'. My contacts are disappearing.

Why am I being told that icloud cannot perform a restore on my contacts. I have followed the procedure, going into advanced settings etc., but it says it cannot restore files. Please help

iPhone 6s, iOS 14

Posted on Feb 19, 2021 4:18 AM

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Question marked as Best reply

Posted on Feb 19, 2021 5:01 AM

Contacts are neither stored locally on an iPhone nor in SIM. They are synced to an email account that you had Google, iCloud, AOL, Exchange, Outlook, Yahoo or any Other


If Contacts on iCloud, try this --> Restore contacts, calendars, bookmarks and more using ...


  1. How many Contacts account (email client server) you have?
  2. What is your default Contacts Account?
  3. Which email account you are using to store Contacts?


  • See the GIF below for Contacts and Default Account



  • Learn how to add an email account and make it default (Watch the GIF)
  • This example is for Gmail but the process remains same for all Google, iCloud, AOL, Exchange, Outlook, Yahoo or any Other

1 reply
Question marked as Best reply

Feb 19, 2021 5:01 AM in response to SallyC719

Contacts are neither stored locally on an iPhone nor in SIM. They are synced to an email account that you had Google, iCloud, AOL, Exchange, Outlook, Yahoo or any Other


If Contacts on iCloud, try this --> Restore contacts, calendars, bookmarks and more using ...


  1. How many Contacts account (email client server) you have?
  2. What is your default Contacts Account?
  3. Which email account you are using to store Contacts?


  • See the GIF below for Contacts and Default Account



  • Learn how to add an email account and make it default (Watch the GIF)
  • This example is for Gmail but the process remains same for all Google, iCloud, AOL, Exchange, Outlook, Yahoo or any Other

I have tried to restore my iphone contacts using the advanced settings. It is telling me that it is unable to do so. There doesn't appear to be any contacts backed up, even though I have this facility 'on'. My contacts are disappearing.

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