Online and offline videos are not playing on iphone X, after 14.4 update

Video’s only play when airpods are connected. Disconnecting the airpods form my iphone, and video’s will not play, No sound comes out of the speakers. Who knows what’s happening???

Posted on Feb 19, 2021 11:09 AM

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3 replies

Feb 24, 2021 10:10 AM in response to Pascal-63

Hi Pascal-63,


Did you try going to Settings > Sounds & Haptics, and adjusting your ringer there?

Ensure you've taken the relevant steps here:

If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker


If your onboard speakers aren't working in any situation, contact Apple Support for help with what to do next for your device:

Contact Apple Support


Thanks for using the Apple Support Communities.

Feb 22, 2021 6:43 AM in response to Pascal-63

Hi Pascal-63,


It seems you're having trouble playing videos and we can help.


You mentioned no sound playing through the speakers, does the video play but the audio isn't going?


Which app is having this issue? Does the iPhone ring if you call it?


Try adjusting the volume during video playback:

Adjust the volume on iPhone


Let us know if that helps.


Thanks for using the Apple Support Communities.

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Online and offline videos are not playing on iphone X, after 14.4 update

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