Apple Music won't work

Question

steffen26 Author

Level 1

4 points

Apple Music won't work

Hello :)

I recently signed up for a Apple Music family subscription.

It works on my iPhone, iPad, my wive's iPhone and MacBook Air.

But on my iMac it is broken.

The Music App won't show me search results for songs or artists. All I see is "an error occurred":

hitting try again does nothing.

I did the following steps while trying to fix this issue:

Deauthorized and authorized the computer again
Signed out in the music app and signed in again
deleted the ~/Library/Caches folder

still same behavior.

Any ideas?

Greetings,

Stef

Posted on Feb 20, 2021 7:15 AM

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Answer 1

Feb 22, 2021 12:55 PM in response to steffen26

Hey there steffen26,

Thanks for reaching out to Apple Support Communities. We understand that you're seeing an error when using Apple Music on your iMac. We're happy to provide some assistance.

This may seem like a simple step, but have you restarted your device? Restarting your device can resolve unexpected issues. Take a look here on how to restart your iMac:

Log out, sleep, wake, restart, or shut down your Mac

If the issue persists, make sure you are connected to a fast and reliable internet connection. Try turning off any anti-virus programs.

If you continue to experience issues after that, test in safe mode to help isolate the issue:

Start up your Mac in safe mode

We hope this helps.

Have a great day!

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