Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Profile installation failed, and stuck during a new phone configuration

Got a iphone11, and while doing migration (backup the previous contents). Got this error message, and try everything I thought - connect to iTunes, and still stuck. even cannot restore to factory configuration. any advice.


Thanks.

Posted on Feb 20, 2021 11:03 PM

Reply
3 replies
Sort By: 

Feb 20, 2021 11:18 PM in response to zhiming48

I am unable to comprehend the actual issue you are facing.


There are two restores.

  1. Restore to factory settings:- Restore your iPhone, iPad, or iPod to factory settings - Apple ...
  2. Restore from a backup:- Restore your iPhone, iPad, or iPod touch from a backup ...


Reply

Feb 20, 2021 11:16 PM in response to zhiming48

Profile options will exist, only if any profile installed by your corporate / organisation / enterprise / School Management then please contact the system administrator of your corporate / organisation / enterprise / School Management


If you have installed any profile on your own --> Install or remove configuration profiles on iPhone - Apple ...


I have 4 devices none of them have any MDM or profile on my devices


Reply

Profile installation failed, and stuck during a new phone configuration

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.