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iPhone 5s - iOs 12.5.1 (updated 13.02.2021 h.17.16)
iTunes 12.11.0 (just updated)
Successful iTunes diagnostic tests.
ITunes "sees" the device, but in the backup screen the "back up now" button is not selectable. Instead, the reset button is.
Last successful backup: 13.02.2021 h.21.48
How can I solve??
Windows, Windows 10
Here the solution to my problem:
https://discussions.apple.com/thread/8026690?answerId=32939153022#32939153022
Here the solution to my problem:
https://discussions.apple.com/thread/8026690?answerId=32939153022#32939153022
I found that iTunes messages are very puzzling in most cases...
In this case I had no error messages at all;
in a previous case I solved "iTunes could not back up the iPhone because the iPhone disconnected" by freeing up some space in my drive: I tried all these tips https://deciphertools.com/blog/2014_12_09_iphone_could_not_restore_disconnected/ but nothing solved!!!
So, look beyond appearances!!!!!!!!! ;-)
See About the 'Trust This Computer' alert on your iPhone, iPad, or iPod touch - Apple Support and reset your trust settings. Then unlock your device and trust the computer when you connect to it.
tt2
Windows updated
ITunes updated (tried apple and windows version)
IPhone updated
No error messages
IPhone connected
Possibly obvious question... Do you have sufficient free storage available in your iCloud subscription?
ICloud storage: 4,18gb free...
C: drive 8,58 free
D: drive 20gb free
IPhone 16gb (4gb free)
I need a ITunes backup: I had a successful backup a week ago (13.02.2021)
...nothing to do...
Cheers, I try to remember that one if I see these symptoms again.
tt2
back up now" not selectable
