Locked out of iPhone 6s

I've bought a iphone 6S and now i am locked out because the other person I Cloud and apple id is still attached too the phone.


[Re-Titled by Moderator]

Posted on Feb 21, 2021 7:34 PM

Reply
Question marked as Top-ranking reply

Posted on Feb 21, 2021 7:39 PM

Hello DKW,


"Activation Lock for iPhone, iPad, and iPod touch" is a security feature, in part to deter re-selling of stolen devices. To learn more click here --> http://support.apple.com/HT201365


An activation lock can only be removed using information for the account that applied the lock. If you know this information follow the onscreen steps to enter the Apple ID and password used to set up the device, or enter the device passcode.


If you do not know the required information and you are not the original owner, get the owner of the account to remove the lock*, or return the device for a refund or recycle it. The device is otherwise useless to you. If the owner is unknown and has not provided contact information as a message showing in the login screen, there is no way to contact the owner unless the person who gave you the device knows them.


*How to remove Activation Lock - https://support.apple.com/HT201441

3 replies
Question marked as Top-ranking reply

Feb 21, 2021 7:39 PM in response to DKW69

Hello DKW,


"Activation Lock for iPhone, iPad, and iPod touch" is a security feature, in part to deter re-selling of stolen devices. To learn more click here --> http://support.apple.com/HT201365


An activation lock can only be removed using information for the account that applied the lock. If you know this information follow the onscreen steps to enter the Apple ID and password used to set up the device, or enter the device passcode.


If you do not know the required information and you are not the original owner, get the owner of the account to remove the lock*, or return the device for a refund or recycle it. The device is otherwise useless to you. If the owner is unknown and has not provided contact information as a message showing in the login screen, there is no way to contact the owner unless the person who gave you the device knows them.


*How to remove Activation Lock - https://support.apple.com/HT201441

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Locked out of iPhone 6s

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.