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iMac 2020 Screen Glitch

Last month I bought the 2020 model and from yesterday I noticed this glitch on the screen.

My setup is:


iMac 27 Intel® Core™ i7 3.80GHz, 27", Retina 5K, 8GB, 512GB SSD, Radeon Pro 5500XT 8GB GDDR6, macOS Catalina, INT KB, Magic Keyboard with Numeric Keypad.


Looking on the internet some say could be SW related issue and maybe an update will fix this. I disagree. Obviously this is HW related and just really bad design for such an expensive machine.


I will try to get my money back, because even if the display unit will be replaced or video card, the issue will still be there at some point.



iMac 27″, macOS 11.2

Posted on Feb 22, 2021 1:20 AM

Reply
Question marked as Top-ranking reply

Posted on Feb 22, 2021 1:30 AM

Hi flobonea,


Yes. This seems to be a hardware issue. Learn about Mac Service here: Mac Repair - Official Apple Support.


However, if the display or other component is replaced, the issue will NOT come back or return, as it was solved with the faulty component replaced. You are not eligible for return, as you are out of the 14 day mark, if you bought from Apple.


Cheers,


Jack

3 replies
Question marked as Top-ranking reply

Feb 22, 2021 1:30 AM in response to flobonea

Hi flobonea,


Yes. This seems to be a hardware issue. Learn about Mac Service here: Mac Repair - Official Apple Support.


However, if the display or other component is replaced, the issue will NOT come back or return, as it was solved with the faulty component replaced. You are not eligible for return, as you are out of the 14 day mark, if you bought from Apple.


Cheers,


Jack

Feb 22, 2021 10:29 AM in response to pizzachu_x

Nope, I haven't. Anyway I had sent it today to service. Will see what the result will be. Thankfully I didn't purchase this from an Apple store so in my terms of warranty if they can't fix this I'm entitled to a full refund and honestly this sort of issues I've seen along the years in my life on different brand computers (Sony Vaio, Dell XPS - all in one desktop) and the result was always the same. No matter what they've replaced the issue will still come back at some point. For me the best thing to do now, to avoid this in the future is to go for the full refund if they can't fix it. Sorry to say this, cause I love Apple products but this model is a failed one.


I would say that people that only uses this to listen music, surf the web will not have any issues, but for the rest of us who create content or play video games there is going to be issues with it.


I think it has something to do with the heat that video card is dissipating. And even if an update will come that will solve this it will only be because somehow they will reduce the power on the video card so it won't get to hot. But with this the power of the card will be reduced. Apple has done similar in the past with other product.


Thanks for the help anyway and for the ideas on how to troubleshoot this.

I'll keep you guys posted on the outcome from the service.

iMac 2020 Screen Glitch

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