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Fazalhuzair Author

Level 1

4 points

iPhone 11 proximity sensor

Hi,

on new iPhone (~3 month)

sometimes the proximity sensor stop working.

while I am in a call, the screen is not turned off and the touch is working while the phone is close to my head.

iPhone 11, iOS 14

Posted on Feb 23, 2021 12:13 AM

Top-ranking reply

ProustGiulio

Level 10

208,584 points

Posted on Feb 23, 2021 12:17 AM

Make sure that nothing (cover or screen protector) obstructs / interferes with your iPhone's proximity sensor, which is in the upper notch, close to the earpiece.

If that's not the case, since your iPhone is still covered by warranty, have it inspected at an Apple Store or AASP.

Regards

Giulio

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iPhone 11 proximity sensor

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