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Iphone freezes intermittently and between switching apps

Hello, I have an XR and when switching between apps, the screen freezes and either it returns to the one app and logs me off the other, or it just completely knocks me off the apps. This happens more and more each day and i've tried turning it off then turning it back on. I've got all the upgrades updated. None of this works. Does anyone know how to resolve this problem? My phone is well taken care of. There's not a scratch on the screen, I've not dropped it. Basically, I am saying that I take very good care of the phone. No accidents.

iPhone XR, iOS 14

Posted on Feb 24, 2021 10:25 AM

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Feb 24, 2021 12:16 PM in response to mara0223

It is feasible you may have a hardware problem but thry these actions first


First try a forced restart

https://support.apple.com/guide/iphone/force-restart-iphone-iph8903c3ee6/ios


If that does not help the  next lengthy procedure would be to backup then restore your device to factory, and setup the device without restoring a backup, to see if the issue is replicated. 

Then restore the backup.

Here is a guide for those steps

Backup and restore

(1)How to back up your iPhone, iPad, and iPod touch – Apple Support

(2) Restore your iPhone, iPad, or iPod to factory settings – Apple Support

(3) Restore your iPhone, iPad, or iPod touch from a backup

If that fails arrange a repair

https://support.apple.com/en-gb/iphone/repair/service

Iphone freezes intermittently and between switching apps

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