Imessages Crashes when scrolling back

Question

Level 1

7 points

Imessages Crashes when scrolling back

Does anyone have a fix for the messages app crashing when trying to scroll back? I get to a certain date and it crashes. I have had to start over too many times.

On this thread, i see a community specialist commented with generic response which also asks the user to delete the app and redownload.... i mean come on, does this specialist know that you CANNOT delete the native messages app.... #Help....https://discussions.apple.com/thread/251891138

iPhone 12, iOS 14

Posted on Feb 25, 2021 7:18 AM

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Answer 1

faith185

Community Specialist

Feb 27, 2021 5:01 PM in response to besnik80

Hi besnik80,

Welcome to Apple Support Communities. We understand that your Messages app crashes when you try scrolling back through conversations.

Does this happen with every conversation with every contact? Does this seem to happen at any particular point in the conversation such as a certain date?

Check the info and troubleshooting here: If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open - Apple Support

How much storage space is available on your iPhone? You can view iPhone storage information from Settings > General > iPhone storage. Also, from Settings > Messages > Keep Messages, which option is selected?

If your device is out of storage, you can use some options here to make more: How to check the storage on your iPhone, iPad, and iPod touch - Apple Support

Take care.

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Answer 2

xengen

Level 1

17 points

Feb 27, 2021 5:07 PM in response to besnik80

I have the same issue - my thread is posted at https://discussions.apple.com/thread/252503969

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Imessages Crashes when scrolling back

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