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I have recently bought an Apple Watch Series 6 and had it delivered to the UK. About 2 weeks after recieving the delivery I have a letter from FedEx saying I owe £30 for the delivery, but the delivery is stated as free on Apples website.
Should I be paying this, or is it something that Apple should be covering the costs of.
Apple Watch Series 6, watchOS 7
This was my initial thought so I ignored the letter, but I recently received a second letter, saying that the bill will increase if not paid within a certain period. So I’m stuck with what to do, I have emailed Apple and awaiting a response, I think my next action will be to chase FedEx
It sure does not sound like anything that Apple or FedEx would do. My bet is that it is indeed a SCAM of some type. Guessing if you go online to your order you will see FREE shipping or shipping included on the invoice. Again I have never heard or had a separate shipping invoice for anything I have ordered from APPLE and I have used them for many items for many years.
Have you talked with anyone at Apple?
Call 0800 048 0408
This happened with a book I ordered from Apple (back when they printed books). Of the 6 books I had ordered, one was shipped from a different location than the other 5. This one book, also shipped via FedEx, actually had shipping fees. I immediately called Apple and explained the situation. They advised me to pay the FedEx charge and they would refund the amount to me. I did as they suggested, and within a couple days, Apple had indeed refunded the entire shipping fee.
Sounds like this is a SCAM, to my knowledge delivery from Apple is included with your purchase and would not be a separate request from FEDEX.
You ordered on the UK online Apple Store with delivery to a UK address? I would call the Apple Online Store.
FedEx Charging for Delivery
