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User profile for user: ktigger2
ktigger2 Author
User level: Level 1
15 points

logitech c920e microphone does not work and is not showing as a microphone

I just bought a Logitech c920e webcam that has a built in microphone. I have been using it on my work computer (Dell running Windows) and sound and video work great. I moved it to my mac mini running Big Sur and the microphone doesn't work. In fact, the microphone doesn't even show, either under microphone in system preferences or under utilities>MIDI. I'm unsure of what my next steps are. All the threads I've researched have what to do under either of those settings and not what to do if its not a choice. If anyone has an idea of next steps, I'd love to hear it. I've tried plugging straight into the mac mini, using a powered USB hub...and the only thing I can get to work is the camera, not the microphone.

Posted on Feb 25, 2021 2:33 PM

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User profile for user: ktigger2
ktigger2 Author
User level: Level 1
15 points

Posted on Feb 26, 2021 4:25 PM

Its a bug with their activation software. Logitech is currently working on it.

Thread here about the issue: https://feedback.userreport.com/ad97fb4e-c2f6-4f40-9827-e748b3d8cfd5/#idea/332245


You should be able to activate the microphone through their software, per this page and the release notes on their software page, see:

https://prosupport.logi.com/hc/en-us/articles/360059260733

and

https://prosupport.logi.com/hc/en-us/articles/360040085234-Download-Stub-LogiTune

Commenting so if anyone else has this issue they can see that there isn't a fix yet.


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Question marked as Top-ranking reply
User profile for user: ktigger2
ktigger2 Author
User level: Level 1
15 points

Feb 26, 2021 4:25 PM in response to ktigger2

Its a bug with their activation software. Logitech is currently working on it.

Thread here about the issue: https://feedback.userreport.com/ad97fb4e-c2f6-4f40-9827-e748b3d8cfd5/#idea/332245


You should be able to activate the microphone through their software, per this page and the release notes on their software page, see:

https://prosupport.logi.com/hc/en-us/articles/360059260733

and

https://prosupport.logi.com/hc/en-us/articles/360040085234-Download-Stub-LogiTune

Commenting so if anyone else has this issue they can see that there isn't a fix yet.


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logitech c920e microphone does not work and is not showing as a microphone

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