Missing & incorrect screws causing hardware fault

natalienoodlez wrote:

Has anyone had an issue with their Macbook being manufactured with missing and incorrect screws?

I bought a Macbook pro 13" 2017, in 2019 and have had a hardware fault that the online retailer states I've caused myself because of the missing screws, and I need to pay £1000 for the repair. I'm trying to get my money back after knowing I purchased a faulty product but I need to prove this fault wasnt caused by myself. I never opened the device, so I don't know how the screw issue happened, unless it was manufactured this way.

Thank you.

Call Customer Support (800) MY–APPLE (800–692–7753)

or on line https://getsupport.apple.com/

or call AppleCare Support at 1-800-APLCARE (800-275-2273)

Outside the USA—Contact Apple for support and service by phone

See a list of Apple phone numbers around the world.

https://support.apple.com/en-us/HT201232