The past couple of days my computer has been periodically restarting because of a problem. I looked through the problem report, and this is what it tells me:
Can anyone decipher this? Thanks in advance for any help given.
iMac 27″, macOS 11.2
Let's try these steps:
See if this fixes your restarting issue. If not, we will try more steps.
Cheers,
Jack
Let's try these steps:
See if this fixes your restarting issue. If not, we will try more steps.
Cheers,
Jack
Hi overground55,
Thanks for the report. However, we also need an EtreCheck report. EtreCheck is a useful app to diagnose issues, both hardware and software. It is trusted by many users. Please follow the steps outlined below:
Also run Apple Diagnostics - Use Apple Diagnostics to test your Mac - Apple Support Please post the Reference code when done.
Please post results of both!
Cheers,
Jack
Well, there are issues:
Cheers,
Jack
Hey Jack,
Here is the EtreCheck:
I tried over a dozen times to get the Apple Diagnostics test to run, without success. I'm not sure if that in itself is indicative of a problem, or if it's just user error. I bought this computer second hand about two weeks ago, and before making the purchase, I ran the apple diagnostics test successfully, and it said no issues were found on the computer. Hopefully in the time since then, whatever issues may be causing my computer to run Kernel Panics will be revealed in my EtreCheck.
Thanks for your help.
Hi Jack,
Sorry about the delayed response. I wanted to get back to you with an update. I purchased some new RAM, and replaced the previous RAM that had been installed in the computer. Since installing new RAM, my computer hasn't given a kernel panic once, so I think this may have solved my issue, although if I start getting issues again, I'll return to this thread. Would that be the best solution, or should I simply create a new thread since a few weeks have passed since I opened this one? Thanks again for your help.
I'll attach the newest Etrecheck report, as well as the Malwarebytes report, which came up with no threats detected.
Thanks for the feedback Jack, I'll go through those steps and get back to you shortly.
Okay, I'll do that now and get back to you shortly.
You may have to give me a moment, Avast really does not want to be removed from my computer. I'm trying various things to get rid of it, and when I do, I'll send you the report.
See if this helps: https://support.avast.com/en-us/article/Uninstall-Mac-Security/
That did the trick, thanks a lot. I'll be right back with EtreCheck.
Make sure to run Malwarebytes first.
Okay, I'll go through these and then get back to you.
Should the issue return within a few weeks, return to this thread. Otherwise, start a new one.
Cheers,
Jack
Can any of you decipher what this problem report is telling me about my computer?
