FaceTime activation & Apple Pay

an error message keeps popping up whenever I try to activate my son’s FaceTime or ApplePay

Posted on Feb 27, 2021 8:16 AM

Similar questions

Problem in signing up to facetime I get an error has accrued during activation when I try to sign up with my Apple ID in ft what do I do
234 5
iMessage, FaceTime, Apple Pay stopped working After using iMessage for years and Apple Pay for months, and after updating to iOS 13.x iMessage stopped working. I tried the self help steps of turning iMessage & FaceTime off and restarting and trying again. All this accomplished was deleting my credit cards from Wallet. I didn't try resetting network settings. I didn't want to lose my WiFi passwords. None of these steps allowed iMessage to activate or Wallet ADD to work. I was escalated to two different AppleCare Senior Advisors. The first one had me install the Baseband logging profile on and reproduce. Then a week went by with no updates. Second advisor said the data from the first time wasn’t uploaded and had me do it again. He suggested that I reset all settings. I declined. He said he could do nothing more for me but would keep the case open in case Apple engineering addressed it. I retried the self help steps of turning off iMessage & FaceTime and restarting, with no luck. Then I noticed that iOS 13.3.1 was pending install. After the the iOS 13.3.1 update I signed in to iCloud via Wallet and Apple Pay began working. After that I discovered that both iMessage and FaceTime had activated. iMessage was working again. The advisor was unable to explain why iMessage stopped working in the first place or which steps I or Apple took to get it working again.
648 3
Why do I keep getting errors on my screen I can’t log into my Apple ID on FaceTime it’s keeps saying activation errors
255 1

1 reply

SnickZ.

Community Specialist

Mar 2, 2021 5:14 AM in response to lajuan291

Greetings lajuan291,

We understand that you are having some difficulty activating FaceTime, and we'd like to help. Begin by following the guidance found here:

If you get an error when trying to activate iMessage or FaceTime

If any issues remain, Contact Apple Support for further assistance.

Take care.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

FaceTime activation & Apple Pay

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple Account.

Learn more Sign up