You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Iphone 11 power button not working and screen is frozen and tap not responsive

I just picked up my phone and the screen isn't working and I cannot turn it off or hard reset it. The power button seems to not work at all.. The screen itself is on but I can't tap on icons or anything to even get into my settings...The battery is at 100% and it won't die for a long time


What can I do? This needs to be urgently fixed.

iPhone 11, iOS 14

Posted on Feb 27, 2021 9:00 AM

Reply
Question marked as Top-ranking reply

Posted on Feb 27, 2021 11:16 AM

Hello,

Start here:

If your iPhone, iPad, or iPod touch won‘t turn on or is frozen

Good luck.

1 reply

Iphone 11 power button not working and screen is frozen and tap not responsive

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.