Won't stay connected to VZW Wifi

Is there something inherent to fixed wireless broadband internet that Wifi calling will not stay continuously connected on an iPhone?

iPhone X

Posted on Mar 1, 2021 6:36 PM

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5 replies

Mar 3, 2021 8:50 AM in response to mhjgrant

Hey there, and welcome to Apple Support Communities, mhjgrant!


From your post, it seems that you’re having some abnormal behavior with your iPhone and Wi-Fi calling. We know how important it is that you’re able to use that feature with ease and would be happy to take a look!


To get started, does the iPhone lose connectivity to Wi-Fi or is the feature becoming disabled in Settings > Cellular? It looks like you came from the article for restarting your iPhone, which is a great step to take. If you restarted your iPhone, does it temporarily resolve the behavior for you?


Additionally, can you tell us which iOS version you’re currently on? You can find that in Settings > General > About.


Kindest regards!

Mar 3, 2021 4:02 PM in response to mhjgrant

We appreciate the update, mhjgrant!


It sounds like the Verizon Wi-Fi that you’re connected to is providing cellular data as well, since you’re seeing “No Service” as well. Have you tried the steps listed in: If you see No Service or Searching on your iPhone or iPad - Apple Support


Also, which model iPhone is this occurring on? If you’re not sure, check out: Identify your iPhone model - Apple Support


Cheers!

Mar 8, 2021 6:42 AM in response to mhjgrant

Got it, mhjgrant!


Just to confirm, since this is occurring on two devices, have you tried connecting to a different Wi-Fi network? If the Verizon Wi-Fi is the only network that you have available, have you contacted them regarding this matter? If not, we'd suggest reaching out to them directly since this is occurring on multiple devices.


Have a great day!

Mar 3, 2021 12:29 PM in response to ManJor

Thank you for the reply. The phone does not lose connectivity to WiFi. I am usually still using the phone using the WiFi connection but the “connection” to Verizon WiFi is lost. If I swipe down from the upper right corner my status bar will display No Service. If I toggle Airplane On and back off it must cause the phone to search for connection. It will then display VZW WiFi in place of No Service. If VZW WiFi is not displayed I can’t make or receive calls. When I check in Settings WiFi calling is always enabled even when it is not displayed or functioning. Restarting my iPhone does not resolve the issue. I have also tried resetting Network Settings. I have tried removing and replacing the SIM Card to no avail. I have even used iTunes to back up my phone and do a factory reset to start over and still have the same issue. My phone is using iOS 14.4.

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Won't stay connected to VZW Wifi

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