You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

saxon13 Author

Level 1

4 points

What happens if Quicktime is unable to open/convert the file? An issue I am having with all of my videos.

I am unable to view all the cool videos I have taken on my iPhotos in my laptop. I have tried everything!

MacBook Air 13″, OS X 10.11

Posted on Mar 2, 2021 12:55 PM

Top-ranking reply

Matti Haveri

Level 6

16,649 points

Posted on Mar 3, 2021 11:30 PM

I suppose you are using OS X 10.11? If yes, set the iPhone to shoot old-style H.264 instead the new H.265/HEVC movie codec (macOS 10.13 was the first to support that as well as HEIC images). Use VLC or Handbrake to view (or IINA) or convert them to H.264, if necessary.

View in context

What happens if Quicktime is unable to open/convert the file? An issue I am having with all of my videos.

Similar questions