Apple customer service request a passport/driving license

Question

Level 1

8 points

Apple customer service request a passport/driving license

I contacted Apple customer service via phone today as I did not receive the item I ordered. Received an email from Apple right after I finished the call, asking me to provide my passport or driving license via email so they can investigate the shipping issue. I'm confused as I don't think they need my ID in order to find a missing parcel?! Does anyone know the reason why or it's scam?

Sent from: order_update_gb@orders.apple.***

Reply to: shipping_inquiry_emen@apple.***

[Edited by Moderator]

Posted on Mar 2, 2021 2:22 PM

Reply

Answer 1

Top-ranking reply

RayeAn Author

Level 1

8 points

Mar 2, 2021 2:37 PM in response to RayeAn

Reply

Answer 2

Mar 2, 2021 2:27 PM in response to RayeAn

I would be suspicious as well. Where did you get the number you called? Use the Get Support link located at the top right of this page to contact Apple. Ask them what is going on. I certainly would not give anyone asking in an email a copy of my passport or license.

Reply

Answer 3

RayeAn Author

Level 1

8 points

Mar 3, 2021 1:08 AM in response to deggie

Yes, I got that email right after I called them and it has the correct order number on it.

I’ve just called Apple again and they confirmed that the email is from them so everything is good. Although I don’t think it’s quite right to ask for an ID in this case (as it’s not my fault that their driver couldn’t do his job), I’m glad that email wasn’t a scam.

Reply