Phone apple id problems

My phone continuously asks me for a password to an old appleid that is a deleted account so I cannot change the password. How can I get it to stop asking for the old apple id and only for my new one?


iPhone X, iOS 13

Posted on Mar 2, 2021 4:53 PM

Reply
Question marked as Top-ranking reply

Posted on Mar 2, 2021 5:13 PM

Check the App Store and iTunes Store to see if there are any updates for apps/purchases. A request for another Apple ID password is often caused by updates to apps/purchases that were made when using the other ID. Those purchases are tied to the other ID and can't be transferred. One option is to delete the apps/purchases made by the other ID and download them using the new ID if desired. After deleting the apps, it may be necessary to restart the device/computer before you can download the apps again. If necessary, check your purchases history to see which apps/purchases weren’t made by the current ID. 


Purchase History Review.   

1 reply
Question marked as Top-ranking reply

Mar 2, 2021 5:13 PM in response to cjfjf1234

Check the App Store and iTunes Store to see if there are any updates for apps/purchases. A request for another Apple ID password is often caused by updates to apps/purchases that were made when using the other ID. Those purchases are tied to the other ID and can't be transferred. One option is to delete the apps/purchases made by the other ID and download them using the new ID if desired. After deleting the apps, it may be necessary to restart the device/computer before you can download the apps again. If necessary, check your purchases history to see which apps/purchases weren’t made by the current ID. 


Purchase History Review.   

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Phone apple id problems

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.