apple id is locked and it wants to reset by sending code to a family member's cell - not mine

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Level 1

4 points

apple id is locked and it wants to reset by sending code to a family member's cell - not mine

trying to reset app store account but code is being sent to different family's cell # - not mine. and since i don't get a notification from family member's text containing code i have to start all over. any suggestions. thank you!

Posted on Mar 4, 2021 9:37 AM

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Answer 1

Eric Root

Level 10

685,227 points

Mar 4, 2021 11:43 AM in response to pullenfamily

See if anything here helps. If necessary, you can use account recovery as explained in the link at bottom of the article.

Verification code - how to get one and sign in with two-factor authentication.

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apple id is locked and it wants to reset by sending code to a family member's cell - not mine

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