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I have an iphone 6 that was allocated to an employee. That employee has left and now we don't know the passcode or appleid account this phone is allocated to. I have the proof of purchase, how do I unlock this phone so it can be allocated to a different employee?
Thanks in advance
iPhone 6, iOS 12
Hello cruiserDog,
Apple can remove a lock if a person can provide sufficient evidence of valid ownership. Do this online here --> https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not state what constitutes proof. In the past this has been the receipt issued by an Apple Authorized dealer with the name of the first owner and a documented chain of ownership after that (so usually it has to be the first owner who does this, or a descendant with court issued documents).
In future:
Use MDM to manage Activation Lock and Lost Mode - "Learn how to manage Find My iPhone Activation Lock and Lost Mode on supervised devices with Mobile Device Management (MDM). This article is intended for system administrators at businesses and educational institutions." - https://support.apple.com/HT202804
Hello cruiserDog,
Apple can remove a lock if a person can provide sufficient evidence of valid ownership. Do this online here --> https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not state what constitutes proof. In the past this has been the receipt issued by an Apple Authorized dealer with the name of the first owner and a documented chain of ownership after that (so usually it has to be the first owner who does this, or a descendant with court issued documents).
In future:
Use MDM to manage Activation Lock and Lost Mode - "Learn how to manage Find My iPhone Activation Lock and Lost Mode on supervised devices with Mobile Device Management (MDM). This article is intended for system administrators at businesses and educational institutions." - https://support.apple.com/HT202804
Follow the link Limnos provided. The proof of ownership you will need is either the device enrolled in Apple Business/School Manager, or the original receipt (not a photocopy).
I need help with forgotten passcode and appleid
