Bluetooth devices not playing sound and disconnecting from Macbook Pro in 5-10 seconds

Good day, the following same occurs on two devices that are connected via Bluetooth - speakers and headphones.


Bluetooth on Macbook Pro is turned on, either Bluetooth speakers and/or Bluetooth headphones are fully charged and turned on. Either or both speakers and headphones are visible in the "Devices" list under Bluetooth icon in Menu Bar.


I am able to connect the speakers and headphones via Bluetooth, i.e. for 5-10 seconds speakers and headphones are shown as "Connected" in System Preferences/Bluetooth. Also, when connected via BT the speakers and/or headphones play a short (~1 sec) tune which indicates they are connected. However, when using e.g. Spotify or VLC on MBP, no sound is heard on either speakers or headphones. Both speakers and headphones disconnect 5-10 seconds after connecting (tried at least ~20 times) without having played any sound.


Further info:

  • These headphones and speakers are connecting and playing sound properly on my iPhone;
  • MBP macOS: Big Sur 11.0.1 (same issue was present on Catalina as well);
  • Neither speakers nor headphones are visible in "Output" list in System Preferences / Sound when they are connected via Bluetooth;
  • Neither speakers nor headphones are discovered using Audio MIDI -> MIDI Studio -> Bluetooth Configuration, i.e. "No devices found" (neither when in System Preferences / Bluetooth speakers and headphones are shown as "Connected", nor when they are not shown as "Connected" but are visible under Menu Bar Bluetooth icon).


I tried (to no effect):

  • turning Bluetooth on/off on MBP, headphones and speakers (multiple times);
  • dis- and reconnecting MBP and the headphones/speakers via Bluetooth (multiple times);
  • Shift+Alt+Click Bluetooth in Menu Bar, "Reset the Bluetooth module" (at least 10 times);
  • quitting "bluetoothd" and "coreaudiod" processes via Activity Monitor (multiple times);
  • deleting "com.apple.Bluetooth.plist" in /Library/Preferences (2 times).


I would be very happy to receive some further advice how I could proceed to start hearing audio on the bluetooth devices. Thanks in advance!

Posted on Mar 6, 2021 4:29 PM

Reply
Question marked as Top-ranking reply

Posted on Mar 8, 2021 5:05 PM

Hello tapas_sl,


Thanks for sharing the details about your MacBook Pro having trouble with Bluetooth devices. It sounds like we can offer some additional steps to continue troubleshooting this issue.


It's always recommended to update your macOS to the latest version in System Preferences > Software Update:

How to update the software on your Mac


Then disconnect any and all peripherals (connected hardware) and follow the links below:

How to reset the SMC of your Mac

Reset NVRAM or PRAM on your Mac

How to use safe mode on your Mac - test Bluetooth function in Safe Mode


If the issue remains, check for potential interference as described here - Resolve Wi-Fi and Bluetooth issues caused by wireless interference.


Thanks for posting in the Apple Support Communities forum, and have a great week!

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1 reply
Question marked as Top-ranking reply

Mar 8, 2021 5:05 PM in response to tadas_sl

Hello tapas_sl,


Thanks for sharing the details about your MacBook Pro having trouble with Bluetooth devices. It sounds like we can offer some additional steps to continue troubleshooting this issue.


It's always recommended to update your macOS to the latest version in System Preferences > Software Update:

How to update the software on your Mac


Then disconnect any and all peripherals (connected hardware) and follow the links below:

How to reset the SMC of your Mac

Reset NVRAM or PRAM on your Mac

How to use safe mode on your Mac - test Bluetooth function in Safe Mode


If the issue remains, check for potential interference as described here - Resolve Wi-Fi and Bluetooth issues caused by wireless interference.


Thanks for posting in the Apple Support Communities forum, and have a great week!

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Bluetooth devices not playing sound and disconnecting from Macbook Pro in 5-10 seconds

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