Iphone 12 Mini freezing and restarting

Hello, using Iphone 12 mini it freezes and restarts, why is this happening?

Posted on Mar 8, 2021 7:28 AM

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Question marked as Top-ranking reply

Posted on Mar 10, 2021 4:28 PM

Emils_Dev,


Thanks for getting back to us and for verifying that information. Are you currently updated to the latest version of iOS 14.4.1? If not, we suggest to update the iPhone 12 mini to the latest version. This helps provide software improvements on your device. If needed, here's a helpful article on how to update the software on your iPhone: Update your iPhone, iPad, or iPod touch


If your iPhone is updated to the latest iOS version, the next step is to reinstall the iOS software by following the section in this article that says, "If your device turns on but gets stuck during start up": If your iPhone, iPad, or iPod touch won't turn on or is frozen This is relevant to the behavior you're experiencing and may help.


Please keep us posted with the results.


Cheers!

4 replies
Question marked as Top-ranking reply

Mar 10, 2021 4:28 PM in response to Emils_Dev

Emils_Dev,


Thanks for getting back to us and for verifying that information. Are you currently updated to the latest version of iOS 14.4.1? If not, we suggest to update the iPhone 12 mini to the latest version. This helps provide software improvements on your device. If needed, here's a helpful article on how to update the software on your iPhone: Update your iPhone, iPad, or iPod touch


If your iPhone is updated to the latest iOS version, the next step is to reinstall the iOS software by following the section in this article that says, "If your device turns on but gets stuck during start up": If your iPhone, iPad, or iPod touch won't turn on or is frozen This is relevant to the behavior you're experiencing and may help.


Please keep us posted with the results.


Cheers!

Mar 10, 2021 8:53 AM in response to Emils_Dev

Hello Emils_Dev,


Thank you for reaching out in Apple Support Communities. We understand your iPhone 12 mini unexpectedly freezes and restarts. We'll be happy to help.


Do you experience this behavior with a specific app or any app? If it's with a specific app, we recommend to follow the steps outlined in this helpful article: If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open


If this occurs with any app in use and your iPhone restarts with the Apple logo or a red or blue screen, we suggest to follow these steps: If your iPhone, iPad, or iPod touch won't turn on or is frozen Specifically the section that says, "If your device turns on but gets stuck during start up."


We look forward to hearing back from you with an update.


Kind regards.

Mar 10, 2021 1:40 PM in response to Nicholas_B2

Hello Nicholas_B2,


Thank you for response.

My IPhone 12 Mini is turning on perfectly, but it frozes when I am using it, there is no specific app on which it freezes, it just freezes on any app, I don’t know why, screen just freezes and then phone restarts. Hopefully this information will help.


Will look forward for the next update from you.


Thank you in advance,

Emīls


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Iphone 12 Mini freezing and restarting

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