You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Mac Book Repair

How long does it normally take for them to order a new screen and replace it? I damaged mine and took it in over a week ago and I haven't heard from anyone. I have online school and really need it.

MacBook Air 13″, macOS 11.1

Posted on Mar 8, 2021 10:19 AM

Reply
Question marked as Top-ranking reply

Posted on Mar 8, 2021 11:24 AM

The official Apple repair or authorized AASP service should have sufficient

information with your repair order to reach back to you when or if there

was an issue requiring your attention, to proceed with the repair.


• Apple Repair and Repair Status Check - Official Apple Support

https://support.apple.com/repair


If you've lost the contact information to your repair depot

or official service center, you could try again and ask status.


• Track the status of an existing repair - Apple

https://support.apple.com/en-us/my-support


• Apple - Support - Choose Your Location & Language

https://getsupport.apple.com/


A backlog of repair orders at Apple or an authorized repair center may

be a reason for a delay; however a few weeks wait is not extraordinary.



4 replies
Question marked as Top-ranking reply

Mar 8, 2021 11:24 AM in response to jase_1

The official Apple repair or authorized AASP service should have sufficient

information with your repair order to reach back to you when or if there

was an issue requiring your attention, to proceed with the repair.


• Apple Repair and Repair Status Check - Official Apple Support

https://support.apple.com/repair


If you've lost the contact information to your repair depot

or official service center, you could try again and ask status.


• Track the status of an existing repair - Apple

https://support.apple.com/en-us/my-support


• Apple - Support - Choose Your Location & Language

https://getsupport.apple.com/


A backlog of repair orders at Apple or an authorized repair center may

be a reason for a delay; however a few weeks wait is not extraordinary.



Mac Book Repair

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.