You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
I try to reset my security questions, but it is telling me there is not enough information and can't reset.
I remember a while ago I can still got the code for login on my phone, but now it is asking me the security questions I dont really remember.
Hello yiran,
"If you forgot the answers to your Apple ID security questions" click here --> https://support.apple.com/HT201485
If you see the message "not sufficient information" read this link:
Security and your Apple ID - https://support.apple.com/HT201303
"Without proof of your identity via a temporary Support PIN [which requires you know your security question answers] and other carefully selected criteria, Apple Support can't help you perform any actions on your account."
Apple does have "Account Recovery when you can’t reset your Apple ID password" ( https://support.apple.com/HT204921 ) which it specifies is available for "when you don’t have enough information to reset your password." However, it also states it is "if you use two-factor authentication" which you may not be if you are still using security questions. You can investigate if this is still available to you (please report back if it is so I know this is a viable option for others in this situation).
It may ultimately prove very difficult to find satisfactory resolution to forgotten security questions if you get the "not sufficient information" message (e.g., https://discussions.apple.com/thread/252410816 ). Apple is very strongly urging users to use Two Factor Authentication instead of security questions. --> https://support.apple.com/HT204915 "With two-factor authentication, you don't need to remember any security questions. We verify your identity exclusively using your password and verification codes sent to your trusted devices and phone numbers. When you enroll in two-factor authentication, we keep your old security questions on file for two weeks in case you need to return your account to its previous security settings. After that, they're deleted."
With that in consideration you can try to "Contact Apple for help with Apple ID account security". Click here --> https://support.apple.com/HT204169 If the online option does not resolve the problem I suggest trying to get a personalized response with a chat or telephone call. To talk by telephone: Contact Apple for support and service - Apple Support --> https://support.apple.com/HT201232
For other support options including those if your country does not have telephone support: https://support.apple.com/choose-country-region To chat, choose any topic, (not Apple ID) continue working your way down options until you find one with chat support, then ask to be redirected.
(Note: If your country is not listed, there may be a support option at the end of each region section for "other".)
Hello yiran,
"If you forgot the answers to your Apple ID security questions" click here --> https://support.apple.com/HT201485
If you see the message "not sufficient information" read this link:
Security and your Apple ID - https://support.apple.com/HT201303
"Without proof of your identity via a temporary Support PIN [which requires you know your security question answers] and other carefully selected criteria, Apple Support can't help you perform any actions on your account."
Apple does have "Account Recovery when you can’t reset your Apple ID password" ( https://support.apple.com/HT204921 ) which it specifies is available for "when you don’t have enough information to reset your password." However, it also states it is "if you use two-factor authentication" which you may not be if you are still using security questions. You can investigate if this is still available to you (please report back if it is so I know this is a viable option for others in this situation).
It may ultimately prove very difficult to find satisfactory resolution to forgotten security questions if you get the "not sufficient information" message (e.g., https://discussions.apple.com/thread/252410816 ). Apple is very strongly urging users to use Two Factor Authentication instead of security questions. --> https://support.apple.com/HT204915 "With two-factor authentication, you don't need to remember any security questions. We verify your identity exclusively using your password and verification codes sent to your trusted devices and phone numbers. When you enroll in two-factor authentication, we keep your old security questions on file for two weeks in case you need to return your account to its previous security settings. After that, they're deleted."
With that in consideration you can try to "Contact Apple for help with Apple ID account security". Click here --> https://support.apple.com/HT204169 If the online option does not resolve the problem I suggest trying to get a personalized response with a chat or telephone call. To talk by telephone: Contact Apple for support and service - Apple Support --> https://support.apple.com/HT201232
For other support options including those if your country does not have telephone support: https://support.apple.com/choose-country-region To chat, choose any topic, (not Apple ID) continue working your way down options until you find one with chat support, then ask to be redirected.
(Note: If your country is not listed, there may be a support option at the end of each region section for "other".)
Thank you for your answer. But the weird issue is that I have been using the Two-factor signing for a while and the access is saved on my quick link tab. And this morning it suddenly started to show the security questions. And the whole support process just send me into loops. I dont remember any of the questions, and can't reset it as the Q&A suggested.
I might try another day if it still did not work, will try to get a call with them.
Reset security questions
