I have the macbook air 2020 earlier today it restarted suddenly and had a problem something about kernel. Now when ever i shutdown my macbook the screen turns purple. Please Help. What do i do? Did i do anything wrong? Here is a photo of what happened after i shutdown my macbook.
MacBook Air 13″, macOS 11.2
Hi arifah96,
Thank you for giving us the chance to assist you with your MacBook Air. You can count on us to do our best to assist you or get you pointed in the right direction.
We understand that you are experiencing issues when shutting down your device.
Will the device shutdown or is it frozen on the purple screen?
We recommend that you check if the issue persists while on safe mode. Below is an article to help guide you through the process.
How to use safe mode on your Mac
Have you had the chance to check if the persists on a different user account? The article below can help if you do not have any other user account to test with.
Set up users, guests, and groups on Mac
Please keep us posted.
Cheers!
Why does my MacBook screen turn purple when i shut it down?
