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Payment & Shipping - On File

Hi, can you help me out? I'm in the Philippines, I registered my Gcash on Payment Method and it's Sync fine. But I still cannot download any apps from the apple store. It's showing Payment not completed!

I already put all the information on the shipping address too still cannot download any from the App Store.


Thank you in advance.

Posted on Mar 10, 2021 1:37 AM

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Question marked as Best reply

Posted on Mar 10, 2021 11:46 AM

Log into your account in the App Store/iTunes and you should be able to change/verify it there. Or you can click the blue Edit payment methods in the article below. When signed in and the page loads, you will be on the credit card page. After updating that, click the Go Back button at the lower left and you will be on the address page. If you have a subscription, you need to add the new card, and then promote it to the primary payment method before you can remove the old card.


Apple ID payment information - change.  


If necessary, contact iTunes Support for assistance. See the Apple Support articles below for contact information.   


iTunes Support – world wide 


Apple Support schedule phone call     


Billings and Subscriptions 


If necessary, try Twitter


https://twitter.com/AppleSupport.          People have posted it may take an hour or more to get a response.





1 reply
Question marked as Best reply

Mar 10, 2021 11:46 AM in response to Nard_syspoint01

Log into your account in the App Store/iTunes and you should be able to change/verify it there. Or you can click the blue Edit payment methods in the article below. When signed in and the page loads, you will be on the credit card page. After updating that, click the Go Back button at the lower left and you will be on the address page. If you have a subscription, you need to add the new card, and then promote it to the primary payment method before you can remove the old card.


Apple ID payment information - change.  


If necessary, contact iTunes Support for assistance. See the Apple Support articles below for contact information.   


iTunes Support – world wide 


Apple Support schedule phone call     


Billings and Subscriptions 


If necessary, try Twitter


https://twitter.com/AppleSupport.          People have posted it may take an hour or more to get a response.





Payment & Shipping - On File

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