iPad iMessage sign in greyed out

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Level 1

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iPad iMessage sign in greyed out

Hi, folks. I’ve looked at the other discussions about this topic and none of the solutions have worked. We don’t have restrictions on the account, we have turned everything off, rebooted, reset all settings, etc.

When we try to sign in to iMessage with our Apple ID, we get an error message “FaceTime Activation — an error occurred during activation. Please try again.” Even though we weren’t trying to access FaceTime.

Would love a solution!

Thanks for any ideas.

iPad, iPadOS 14

Posted on Mar 10, 2021 2:19 PM

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Answer 1

Top-ranking reply

sberman

Level 10

273,876 points

Mar 10, 2021 2:50 PM in response to FP-VT

The use of “we” in your post indicates the likely source of the issue. Each person, regardless of age, needs his/her own, unique Apple ID.

If you get an error when trying to activate iMessage or FaceTime - Apple Support

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Answer 2

FP-VT Author

Level 1

9 points

Mar 11, 2021 3:30 PM in response to sberman

Unfortunately, this isn't the answer to our issue. This is the ipad we use at work for one purpose. I own the ipads and the business has one Apple ID.

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Answer 3

sberman

Level 10

273,876 points

Mar 11, 2021 3:34 PM in response to FP-VT

Then perhaps you should consider a device management process such as:

Use Automated Device Enrollment - Apple Support

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Answer 4

FP-VT Author

Level 1

9 points

Mar 11, 2021 4:34 PM in response to sberman

I'm not really sure how these replies are relevant to my issue. The iPads have worked fine for more than two years and suddenly we can't use iMessage.

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Answer 5

sberman

Level 10

273,876 points

Mar 11, 2021 5:34 PM in response to FP-VT

FP-VT wrote:

I'm not really sure how these replies are relevant to my issue.

As I said:

”The use of “we” in your post indicates the likely source of the issue.”

Good luck!

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iPad iMessage sign in greyed out

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