Audio on songs cutting out partway through

Question

Audio on songs cutting out partway through

I am replacing an iPod Nano that is no longer recognised by iTunes with my iPhone 8.

Having synced my music library to it, I am finding some of my non-Apple songs lose audio part-way through. They play fine in iTunes on the PC I used to sync with the iPhone. The song is still playing, but no sound is coming out. I am using the "Music" app the phone comes with.

I have tried turning the phone off and on, removing the songs and re-adding them, restoring the phone to a pre-music backup and a full erase-all-contents-and-treat-it-like-a-new-phone. The same thing happens with the same songs still.

Any suggestions, or do I try to get a second-hand iPod that works still?

The iPhone is on software version 14.4.

Posted on Mar 10, 2021 2:23 PM

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Answer 1

Top-ranking reply

Potatoes_are_nice Author

Level 1

8 points

Mar 12, 2021 9:39 AM in response to Cheryl_I1

Hi Cheryl,

Thank you for replying.

I assumed they were ripped from CDs (it was mainly my mid-2000s Kerrang! playlist...), but it looks like they are old m4p's from a different iTunes Account. Looking at it should not be too many songs (the luck of the Shuffle made it seem worse than it was), so I might just buy them again on this account.

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Answer 2

Mar 12, 2021 4:11 PM in response to Cheryl_I1

Hi Cheryl,

My computer was authorised (confession: it was my Mum's account, I was not allowed my own at the time). I have now bought the songs on my account, (some of them I had already bought anyway), so it is all sorted.

It is more convenient regardless, not having to phone my Mum for her password... A bit of confirmation bias made me think it was a bigger issue than the few songs it ended up being.

I think my Mum changed her Apple ID in the interim, I wonder if something there confused the protection used at the time. Or perhaps the files were corrupted, they had been shoved on a hard drive for more years than I am willing to admit.

Thank you very much for your help, I hope you and yours are safe and well in these interesting times.

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Answer 3

Cheryl_I1

Community Specialist

Mar 11, 2021 7:05 PM in response to Potatoes_are_nice

Hi there Potatoes_are_nice,

Thanks for using Apple Support Communities. It sounds like you have some music that is synced to your iPhone that will not play through all the way. What is the source of the music having this issue? Are you able to download the music again from the source and then sync it to your iPhone again?

We hope this helps!

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Answer 4

Cheryl_I1

Community Specialist

Mar 12, 2021 11:31 AM in response to Potatoes_are_nice

Hi again Potatoes_are_nice,

Since those songs were purchased using a different Apple ID, check to make sure your computer is authorized to play your purchases. See how here: View and remove your associated devices for purchases. You can also deauthorize the computer and authorize it again before syncing the music back to your iPhone again.

We hope this helps!

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Audio on songs cutting out partway through

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