I suspect fraud, someone might have placed something on my phone without my consent. I need support

Could someone help me


iPhone XS

Posted on Mar 11, 2021 7:45 AM

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Question marked as Top-ranking reply

Posted on Mar 11, 2021 7:57 AM

It’s possible. You need to restore the phone to factory settings→Restore your iPhone, iPad, or iPod to factory settings - Apple Support, then restore a backup made before the incident occurred. Also, note that if they did get into your phone it’s possible they have all of the content of the phone, including any passwords that are stored on it, credit cards, health data, etc.


Did you give them your Apple ID and password? If so change the password immediately, and add 2 factor authentication if you don’t have it already.


5 replies
Question marked as Top-ranking reply

Mar 11, 2021 7:57 AM in response to fraudproblem

It’s possible. You need to restore the phone to factory settings→Restore your iPhone, iPad, or iPod to factory settings - Apple Support, then restore a backup made before the incident occurred. Also, note that if they did get into your phone it’s possible they have all of the content of the phone, including any passwords that are stored on it, credit cards, health data, etc.


Did you give them your Apple ID and password? If so change the password immediately, and add 2 factor authentication if you don’t have it already.


Mar 11, 2021 7:56 AM in response to kb1951

I made some purchases on Amazon that they said were not real for the purpose of fixing security problems on my Amazon acct. they joined in on the cell phone, watched and told me how to navigate thru an app called Client accept, I think. I messed up. I then received the purchases on my credit card that I did not want. I just want to make sure there is nothing added to my cell phone that I cant see. Hope I'm making sense.

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I suspect fraud, someone might have placed something on my phone without my consent. I need support

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