iPhone screen blocked

Good morning,

today after having charged my iPhone and opened a WhatsApp chat, it suddenly blocked. I was able to open all the apps but just that, I could not proceed with any procedure. I have tried to turn off my phone, but it stuck in the screen "swipe to turn off". Any suggestion?

iPhone XR, iOS 14

Posted on Mar 12, 2021 1:12 AM

Reply
Question marked as Top-ranking reply

Posted on Mar 12, 2021 1:14 AM

Hi


First thing to try is a forced restart:


* press and quickly release the Volume Up button.

* Press and quickly release the Volume Down button.

* Then press and hold the Side button until you see the Apple logo. (KEEP it pressed until the apple Logo appears)



If that doesn't clear it, see:

https://support.apple.com/en-gb/HT201412


And

https://support.apple.com/en-us/HT203899

1 reply
Question marked as Top-ranking reply

Mar 12, 2021 1:14 AM in response to Giuliopoli

Hi


First thing to try is a forced restart:


* press and quickly release the Volume Up button.

* Press and quickly release the Volume Down button.

* Then press and hold the Side button until you see the Apple logo. (KEEP it pressed until the apple Logo appears)



If that doesn't clear it, see:

https://support.apple.com/en-gb/HT201412


And

https://support.apple.com/en-us/HT203899

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iPhone screen blocked

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