Outlook and Iphone Not Syncing

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Outlook and Iphone Not Syncing

I recently had a computer problem where i had to remove all my office 365 products and re download to my PC. With the new outlook downloaded, my email on my Outlook (which is a Microsoft exchange account) and my iPhone are no longer syncing. I can send and receive email on both, but when I delete from my OUTLOOK it is not deleting off my iPhone. When I send from my OUTLOOK, the emails are not appearing in my iPhone sent. It used to do both of thesed things with no problem before I had to redownload outlook. I have removed the account on both my outlook and iphone and re set up and it is still happening. Any ideas??

iPhone 11 Pro, iOS 14

Posted on Mar 12, 2021 10:36 AM

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Answer 1

judysings

Community Specialist

Mar 14, 2021 4:18 PM in response to alexanick

Hello alexanick,

It sounds as though you're having issues with emails not syncing in Outlook across your Mac and iPhone. To clarify a bit further are you using the Outlook application on both devices, or the built-in Mail app?

If you're using the built-in Mail app are you choosing Outlook as the email provider when setting up the email? If not, it would be recommended to sign out of the email, and sign in using the outlook option. You can find the steps for signing out and in to your email address on Mac and iOS in the following articles.

Add an email account to your iPhone, iPad, or iPod touch

Add an email account to Mail on your Mac

If you're having issues with the Outlook application there is a possibility that you may need to consult with Microsoft for additional support. Their contact details can be found using the Outlook help & learning website. The reason this is recommended is due to having already signed out and back in to the email account on both devices.

Have a wonderful day.

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Outlook and Iphone Not Syncing

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