My MacBook Air wont recognise my scanner (part of my 3 in 1 printer)

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Level 1

4 points

My MacBook Air wont recognise my scanner (part of my 3 in 1 printer)

Hello - after some help please, I feel I have tried everything.

I have a MacBook Air M1 2020 running Big Sur.

My printer is an Epson Stylus SX535WD

I recently upgraded my Mac from a MacBook Pro (2015 model) and on this I could scan and print from the same printer via AirPrint.

Now, this MacBook Air can see the printer but there is no "scan" function. I have uninstalled, reinstalled, been on Epson's website to download drivers but I am lost...

Please could anyone give me some pointers?

Many thanks

MacBook Air 13″, macOS 11.2

Posted on Mar 12, 2021 11:43 PM

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Answer 1

Best reply

dmillsy Author

Level 1

4 points

Mar 15, 2021 4:02 AM in response to dmillsy

Hi all, thanks very much for feedback. I tried all of those things before posting - imagine capture didn't work either and sue scan looked again but obvs you have to pay for it to use it properly and I didn't want to do that when this isn't wasn't my making.

Anyway... I have SOLVED THE PROBLEM. I'm not entirely sure the order in which I did this as I thought I had tried all of this already but...... I typed into google "EPSON SX535WD driver update"... and made sure it had the correct operating system (it had defaulted to Catalina) ... the downloaded the latest driver software.

https://www.epson.co.uk/support?productID=11004&os=38#drivers_and_manuals

I had done all sorts of software updates prior to the but nothing worked, but now I have my scan button back again. Hooray!

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Answer 2

PRP_53

Level 10

86,275 points

Mar 13, 2021 4:10 AM in response to dmillsy

Check over here from Epson for the Scanner Driver . Notation - They are saying they support only to Catalina

Possible workaround is the VueScan but have not tries myself. Check it out carefully before attempting.

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Answer 3

Mar 13, 2021 4:38 AM in response to dmillsy

Did you reset the printing system on this networked device and select AirPrint again?

System Preferences > Printers & Scanners panel, right-click on your Epson Stylus SX535WD entry and choose Reset printing system… from the secondary menu. On the re-add menu, choose AirPrint again. Any change to printing/scanning f(x)?

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Answer 4

dmillsy Author

Level 1

4 points

Mar 15, 2021 4:03 AM in response to VikingOSX

I did yes, reset millions of times (deleted the printer, reset the printer itself, reinstalled, downloaded new software... it said it was up to date... and then I found new driver software manually .. see my additional post)

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Answer 5

dmillsy Author

Level 1

4 points

Mar 15, 2021 4:05 AM in response to PRP_53

https://www.epson.co.uk/support?productID=11004&os=38#drivers_and_manuals

There have the Big Sur one here... despite the date on it being Oct 2020 wonder if it has only just been uploaded as I couldn't find this for love nor money a few weeks ago!

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Answer 6

Barney-15E

Level 10

113,476 points

Mar 13, 2021 4:27 AM in response to dmillsy

Open Image Capture and see if you can scan from it.

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My MacBook Air wont recognise my scanner (part of my 3 in 1 printer)

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