AirPrint Offline

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Level 1

8 points

AirPrint Offline

I have an HP LaserJet Pro CM1415fnw printer that I have been using AirPrint with for many years. Suddenly it's no longer working - our mobile devices tell us that the printer is offline. My devices and printer are on the same wireless network, I've reset all of my devices a number of times and I'm still able to print from the device that's plugged into the printer - so I know the printer isn't offline.

I did notice that on the list of Airprint compatible printers on the apple website, my printer isn't listed....is it possible that something has changed recently and that's causing my problems? Or are there any other suggestions someone may have for me?

iPad Pro 11-inch Wi-Fi

Posted on Mar 13, 2021 6:13 PM

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Answer 1

Best reply

Demo

Level 10

166,501 points

Mar 13, 2021 6:31 PM in response to cjc24

This is an old article, but according to this, the printer is not AirPrint compatible out of the box.

https://bolesblogs.com/2011/02/04/apple-airprint-on-the-ipad-the-hp-laserjet-cm1415fnw-review/

I copied and pasted this from the article.

The HP LaserJet CM1415fnw isn’t AirPrint compatible out of the box. First, set up your printer following the included instructions. I’m using an Ethernet cable, but you can do your setup entirely using WiFi. You’ll need to be on a WiFi connection to print from your iPhone or iPad, and I have my LaserJet plugged into my Time Capsule, so I’m all networked up.

Install the software from the CD.

Then — go here — and download the Firmware update for the HP LaserJet CM1415fnw. Follow the easy instructions — you can update via Ethernet or WiFi — and you’re done! AirPrint works perfectly and your printer will have a whole new slew of available options.

I made the type bold for emphasis. Is it possible that the print driver needs to be updated?

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Answer 2

Apr 14, 2021 6:28 PM in response to cjc24

I have the exact same issue with the same printer. We’ve been AirPrinting for years. We stared having issues a few weeks ago. Did you solve your problem? The only partial solution we found is power cycling the printer gets is to work again for about a day.

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Answer 3

cjc24 Author

Level 1

8 points

Apr 14, 2021 7:44 PM in response to Kkeightley

I tried everything I could think of and also tried the suggestion posted above. Ultimately I ended up buying a new printer since it seemed like this one just wasn't AirPrint compatible any longer.

The HP OfficeJet Pro 9018 I bought at Costco is working fine.

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Answer 4

May 7, 2021 9:37 AM in response to cjc24

Update: Turns out this problem started when we upgraded our internet and got a new router.

After doing some extensive reading I changed setting for disabling the IPV6, and the print priority. None of that worked. I then changed the printer to have a static IP and that worked. Haven’t had any issues in a few weeks now. So hope this can help someone else out.

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AirPrint Offline

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