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Has iTunes for Windows changed? Can't sync Outlook 2019 to iPhone X

A couple of weeks ago I managed to solve a sync problem as per this post.


Now my iPhone has lost the Calendar entries I see in Outlook 2019 for Windows. Unlike the situation in the above post, I am pointing to the desired data file. When I go to Info, I no longer get a choice to Sync With e.g. with Outlook.



(I named my phone Android as a joke.)


iTunes diagnostics has a couple of strange entries - why no USB port found, given that the phone is connected with a USB cable?


Microsoft Windows 10 x64 Professional Edition (Build 19042)

Gigabyte Technology Co., Ltd. B85M-D3H

iTunes 12.11.0.26

Store Package 12110.26.53016.0

FairPlay 2.14.46

Apple Mobile Device Driver 486.0.0.0

Apple iPod Driver not found.

Bonjour 3.0.0.2 (333.18)

Gracenote SDK 3.06.1.3084

Gracenote MusicID 3.06.1.3084

Gracenote Submit 3.06.1.3084

Gracenote DSP 3.06.1.3084


iTunes Serial Number 000001F2D33CDA9C


Current user is not an administrator.

The current local date and time is 2021-03-14 20:30:00.

iTunes is not running in safe mode.

WebKit accelerated compositing is disabled.

HDCP is supported.

Core Media is supported.

Display scaling 100.00


**** Runtime Libraries ****


c:\windows\system32\ucrtbase.dll: 10.0.19041.546

c:\program files\windowsapps\microsoft.vclibs.140.00.uwpdesktop_14.0.29231.0_x64__8wekyb3d8bbwe\msvcp140.dll: 14.28.29231.0

c:\program files\windowsapps\microsoft.vclibs.140.00.uwpdesktop_14.0.29231.0_x64__8wekyb3d8bbwe\vcruntime140_1.dll: 14.28.29231.0

c:\program files\windowsapps\microsoft.vclibs.140.00.uwpdesktop_14.0.29231.0_x64__8wekyb3d8bbwe\vcruntime140.dll: 14.28.29231.0

c:\windows\system32\msvcp110_win.dll: 10.0.19041.546


**** External Plug-ins Information ****



Bonjour service 3.0.0.2 (333.18) is currently running.


**** Device Connectivity Tests ****


iPodService not found.

AppleMobileDeviceProcess 486.0.2.23 is currently running.


No Universal Serial Bus Controller found.


No FireWire (IEEE 1394) Host Controller found.


Connected Device Information:


Android, iPhone X running firmware version 14.4.1

Serial Number: F


Most Recent Devices Not Currently Connected:


iPad 2 (GSM) running firmware version 9.3.5

Serial Number: D


**** Device Sync Tests ****


Sync tests completed successfully.


========================


If I try to run iTunes as administrator, the Restrictions dialog box opens. When I click OK (no restrictions), it closes, but so does iTunes.






iPhone X, iOS 14

Posted on Mar 14, 2021 1:41 AM

Reply
Question marked as Top-ranking reply

Posted on Mar 15, 2021 4:31 PM

[SOLVED]


I seem to be solving my own questions. Perhaps this might help someone.


The issue is Outlook 2019 is not compatible with iCloud. The solution was to go to the iPhone > Settings > (my name) > iCloud > uncheck Contacts and Calendars. Now my iTunes for Windows shows the missing options to Sync Contacts and Sync Calendars. I now have my appointments on the phone.

Similar questions

1 reply
Question marked as Top-ranking reply

Mar 15, 2021 4:31 PM in response to crm911

[SOLVED]


I seem to be solving my own questions. Perhaps this might help someone.


The issue is Outlook 2019 is not compatible with iCloud. The solution was to go to the iPhone > Settings > (my name) > iCloud > uncheck Contacts and Calendars. Now my iTunes for Windows shows the missing options to Sync Contacts and Sync Calendars. I now have my appointments on the phone.

Has iTunes for Windows changed? Can't sync Outlook 2019 to iPhone X

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