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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
What on earth does this mean? It's asking me to find the replacement. I'm sat here with the phone in my hand. Makes absolutely no sense to me. All I would like to do is get the battery replaced, why is everything made so difficult?
iPhone 8, iOS 14
Hello,
Where did you get the phone? Directly from Apple? Reseller? Second-hand?
Start here:
Contact Apple for support and service - Apple Support
Good luck.
Hello,
Where did you get the phone? Directly from Apple? Reseller? Second-hand?
Start here:
Contact Apple for support and service - Apple Support
Good luck.
If you received a message that you have a phone which was replaced it means someone requested a service replacement unit under warranty and then did not return their original phone and sold it instead. That device technically belongs to Apple and is stolen. As Bill said contact Apple Support and see if they can do anything for you.
I bought this phone outright from the Apple store in Stratford London. I’ve not had it replaced so I just can’t see how that is possible. Your response doesn’t fit the history of my purchase unless Apple sold me a phone they said was brand new and actually it wasn’t.
Evening - thanks for response, as per my response below to deggie... this was an outright purchase of a brand new phone from Apple Store in Stratford London.
Contact the store where you bought it. No one else can do anything about it.
That’s my intention. 👍🏻
I've entered my serial number and it says it's been replaced...
