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Bedouin1 Author

Level 1

26 points

Unable to download an album purchased in 2014

I purchased an album, and two songs, on 13Oct.2014 on receipt MH35D357LD but I cannot download the album from cloud due “not purchased with Apple ID”, however, I can download the 2 songs! I cannot find a way to report this but called the service number. After a long conversation, they sent me instructions how to re-download music, but that is not the case here with this album.

Of course, it’s the same problem on all my devices i.e. iPad, iPhone and Windows laptop.

I wonder if you can help me, please.

Thank you in advance,

Jonathan

iPad Air 2, iPadOS 14

Posted on Mar 14, 2021 8:06 AM

Top-ranking reply

Bedouin1 Author

Level 1

26 points

Posted on Mar 14, 2021 9:06 AM

Thank you for your reply. Yes, I did check and it is still available in the iTunes store.

FYI it appears in my library but with "clouds"; when I try to download it says "cannot be downloaded because it was not purchased with your Apple ID." However, there is no problem with the other two songs on same receipt!

Best regards,

Jonathan

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Unable to download an album purchased in 2014

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