MacBook Pro M1 WiFi issue

Hello everyone.

I recently bought a new MacBook Pro M1, and I am struggling with the WiFi connection since it first boot. I am running OSx 11.2.3 (20D91).


The WiFi connection is totally unstable and unreliable, even if it shows a good connection status. My iPhone has extremely better performance, and also my old 2012 Mac had it until its failure.


If I use a 5 GHz network, I can achieve a reasonable speed (about 50 Mbps), but it is totally unstable: the connection so often drops, especially when doing intense network tasks (i.e. video conferencing). The issue is even worse with 2.4 GHz networks.



Here the same speedtest with my iPhone


Here the net status


I am about 7 meters away from the router, if I move closer it works better, but I am very disappointed: I always worked from my desk, without any kind of issue, until trying this new Mac.


I already tried to set up the router as suggested by Apple, and also with other routers, I have similar problems.


Does anyone have any suggestions? (Moving closer to the router, or change it are not solutions: every other device here works, so also this M1 Mac does).


With my warmest regards,

Luca

MacBook Pro with Touch Bar

Posted on Mar 16, 2021 2:30 AM

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Posted on Feb 12, 2022 8:03 AM

This may be a little long but hopefully worth it for those of you using USB C hubs.


I had the same issue with my new 2021 MacBook Pro M1 Pro (and posted about it previously). It was intermittent, though. Ethernet still worked like a charm. They were very nice at Apple support, but they could not figure out the source after a bunch of calls. Because it was within my 90-day return period at Costco, I returned it and bought another one, figuring it was a bad wifi antenna. Now, the same thing is happening with the new one, but mainly right after it comes out of sleep (which is different behavior). I "usually" can resolve it by toggling my wifi on/off or restarting the machine. (So, I'm feeling a little guilty right now, which you'll know why after reading below because I otherwise loved that machine ... and I have been a Windows guy for the longest while.)


This morning after waking my machine from sleep, the same thing happened. Coincidentally, I was shopping yesterday on Amazon for a USB C hub for my daughter's MacBook Air and read one review that complained about the hub interfering with wifi connectivity. On a hunch just now, I unplugged my own USB C hub, and voila, my Speedtest.net download speeds returned to normal (e.g., 350/380 Mbps). I plugged it back in, and everything gradually slows down (eventually dropping to 1 Mbps to 25 Mbps). I repeated this process multiple times just now with the same consistent response.


My current setup is a USB C hub plugged into the USB C port on the right side of my machine. Connected to that hub is a powered USB-A hub. (I tried just now stretching the cords to their full lengths to create some separation, with no change.) Between the two hubs, I have connected the following devices: HDMI monitor, wired Logitech keyboard, wired Logitech mouse, Logitech HD 1080p webcam, Envato Wave 3 microphone (which is very new), and a Wacom tablet (just connected the other day for first time). I am using the HDMI port on the right side of the machine (so I can have dual monitors). On the left side, I have an SSD connected via USB C (also recently connected), and the audio jack connected to external speakers.


Things are sorta better now on their own, which typically happens, but not great. On a side note, once the problem occurs, Safari has a much harder time bouncing back than Chrome does, at least this morning it does. However, I just tried unchecking "Limit IP Address Tracking" as suggested above, and Safari is doing better than it was - now 185 Mbps on average versus Chrome's average of 220 Mbps. Neither of these speeds is as good as my top speeds without the hub plugged in.


On another note, I have no bluetooth devices connected to my machine (or hub). I disabled bluetooth anyway, but it doesn't seem to improve things back to the 350/380 Mbps range.


I will continue to diagnose and see if I can pinpoint the actual device causing the problem (which is probably the USB C hub). I may order a bunch of different hubs, but if you want one with a lot of ports, they're all third-party. I shelled out $69 yesterday to buy Apple's own USB-C Digital AV Multiport Adapter, on top of another third-party one for my daughter, but that's only because it's for her. I typically am too cheap when buying things for myself (my MacBook being the sole exception ... my previous Windows laptop was $500), but I may now consider doing the same for myself. If I learn anything new, I will report here.


Sorry this is so long.


Similar questions

196 replies

Dec 9, 2021 10:59 AM in response to jkc120

Today has been the worst day since the problem started. There was way to get my computer to connect to internet. I tried wifi, nothing. I tried ethernet, nothing. Funny thing is that the computer is seen on the network by other computers when connected via ethernet.


I ended up reseting the PRAM and it worked. This whole situation is very frustrating especially when your work depends on it. APPLE, please fix this...

Dec 16, 2021 7:38 AM in response to pzesar-socialisten

It is possible "lift it up" or "adjust the angle of the display" issues are showing a hardware issue such as a poor connection where the antenna wires clip on to the mainboard. These use a special connector.


A visit to the Genius Bar (appointment required, but no charge for evaluation) of you local Apple-Owned Store can put such issues to rest. These guys put their hands on these machine all day every day, and have tremendous insights about how they ought to be working.Be sure that you post out this and any other issues you may be having.

Dec 16, 2021 3:13 PM in response to Jonathan Payne1

In my opinion, your network neighborhood is too crowded to operate reliably the way you have that set up. You have so much competition, it's a wonder anything works!


In my opinion, choosing a 40MHz data pathway in your very crowded 2.4GHz band invites the other Router data to clobber yours. I suggest you try dialing back to a 20 MHz data pathway in the 2.4GHz band, which should be more reliable in the long run.


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My problem is the reverse of yours. I am "out in the woods" so have no competition, but my house is solid masonry construction, and the signals just don't carry.


My answer has been to pull Ethernet cables. This allows me to cable desktop computers and printers directly, and to reach "satellite" Access Points without using awful "over-the-air" connections between access points. I recently added a powerline Ethernet/Router combination to reach a detached garage that has no ethernet cabling (and until recently, no Internet).

Mar 17, 2021 7:25 AM in response to lgilardi

Hello Luca,


We understand you've been experiencing Wi-Fi connectivity issues with your MacBook Pro with Apple M1 chip since first starting it. You've done a great job isolating it to this specific device, and confirming that you don't experiences issues if you're closer to your router.


We can also see that you've used other services to test your Wi-Fi connection. Have you tried analyzing your wireless environment using Wireless Diagnostics? If so, what were the results? If not, please see that section in this link for steps on how to use Wireless Diagnostics: If your Mac doesn't connect to the Internet over Wi-Fi


You also mentioned trying the suggested settings for your router. The Wireless Diagnostics provides additional utilities for network specialists. When reviewing this section in the same link above, please be sure to compare those to the Recommended settings for Wi-Fi routers and access points.


We'd also recommend ruling out any type of wireless interference that can cause Wi-Fi and Bluetooth connectivity issues. Please see how to Resolve Wi-Fi and Bluetooth issues caused by wireless interference for steps on how to do so.


Cheers!

Mar 17, 2021 10:25 AM in response to lgilardi

Luca,


You're very welcome! We want to be sure you're able to use your MacBook Pro as expected, so let's continue to work through this.


Since Wireless Diagnostics didn't find any issues, we'd recommend following the steps to analyze your wireless network, but instead of choosing to continue to summary, we'd recommend choosing "Monitor my Wi-Fi connection" when prompted. As long as the Wireless Diagnostics window is open and you're on the same Wi-Fi network, monitoring will continue even when your Mac is asleep. If needed, please see the section on how to monitor your Wi-Fi connection in the same link we used before. Here's that link again, just in case you need it: If your Mac doesn't connect to the Internet over Wi-Fi


You mentioned the network dropping when using more network intensive tasks, like video conferencing. We'd like to try replicating the Wi-Fi connectivity issues you've experienced while Wireless Diagnostics is monitoring your Wi-Fi connection.


If you're unable to replicate Wi-Fi connectivity issues, this tells us that your MacBook Pro and Wi-Fi connection are working as expected.


If you are able to replicate any Wi-Fi connectivity issues, knowing what was identified by Wireless Diagnostics will help us determine how to proceed.


Thanks!

May 16, 2021 12:25 PM in response to Grant Bennet-Alder

Thanks. You are right, and I noticed it only after writing this post. The problem is a too bad signal. The main issue, however, is that EVERY OTHER DEVICE, with the same signal, in the same place, works properly. This is totally insane for a cutting edge laptop.


I solved adding a new wired AP, but I still think that the MBP has to work, since every other devices does.

Jul 24, 2021 1:14 PM in response to sbrown02

I did not suggest this is a Router issue. I wanted to see if there was a way to set your 5GHz channel-width to 40 instead of 80, which users report as a good work-around.


This is not a "fix". It ought to work at 80, but 80 is unique in this band in that it often splits the bandwidth into two parts, which is the likely source of the problems.


I also wanted to suggest you do the software update to 11.5, in the remote chance the problem is fixed in that version.


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The online manual I found (by searching for the model number) says you can make more changes by skipping the iPhone App and connecting with a Web Browser, entering the Router IP address in the search bar, typically 192.168.0.1 Then choose Advanced administration.


But it does not say whether you can change the channel width from the initial setting of 80.

Oct 18, 2021 10:42 PM in response to Grant Bennet-Alder

I'm a college network administrator, and the "reduce the bandwidth" suggestion is absurd. Enterprise networks don't work that way -- we don't give any single client a bunch of channel width because we have too many clients for that.


Cray57 -- you have something I don't have, which is that it's your kid who has one of the affected computers. I've got a freshman girl who thinks I'm crazy and has disappeared. :-)


Tell your daughter to hold down the option key and click on the airport icon in the top bar of her mac. When you option-click, the menu has a bunch of extra options, including "Open Wireless Diagnostics..." Have her run the wireless diagnostics while connected to the school's APs, and then call Apple support, or take the output from multiple runs to the Genius Bar.

Dec 9, 2021 11:11 AM in response to TheHulk88

So I just want to make sure that people are remembering to "forget the network" on their new laptops and then rejoining it.


If you copied your laptop from a previous laptop I am wondering if there are settings from the previous thing that were somehow interfering. A bit far-fetched but after having loads of trouble initially, I haven't had any in a long time.


Actually, I both forgot my network by pressing the "-" button in the Advanced network settings and rebooted my router. Only after that did I rejoin the network.


My previous laptop did not speak 802.11/ax but my new M1 does.


Dec 9, 2021 12:18 PM in response to TheHulk88

So after the Monterey update finally finished and I got onto 12.0.1, the issue (knock on wood!) seems to be gone. Speeds are great, no packet loss to speak off and no random wifi drops for long periods.


I have a ping running from my daughter's room (worst possible location for wifi in the house) and it went nearly 3 hours with zero dropped packets!


Is anyone still experiencing this on 12.0.1?

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MacBook Pro M1 WiFi issue

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