jacopo888 wrote:
My Macbook Pro's Touch Bar's display doesn't show the picture near the Touch ID button, and I have no idea why. There is supposed to be a Siri button at that location, but it's not there. Is it a hardware issue?
The touch option still works (Siri still listens when it is touched) at the black area (between the mute button, and touch ID button), but the image just disappeared one day.
It is like the light under that part of the touch bar just turned off.
Tried Restarting and resetting the SMC, but it didn't work. I also tried resetting NVRAM/PRAM but it didn't work.
Device: MBP 2018 13-inch Touch Bar
OS: macOS Big Sur 11.2.3
https://discussions.apple.com/content/attachment/341a186c-d1bb-4594-a12d-d8190db5d864
Someone has the same issue? It is a software or hardware problem?
Thanks
for software issue you can try —
Intel Mac (does not apply to M1 SoC
Try resetting the SMC https://support.apple.com/en-us/HT201295
if no resolve
Try resetting NVRAM/PRAM http://support.apple.com/kb/ht1379
If this does not sort the problem then you can suspect it is a hardware issue;
In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment
Make an appointment for a "hardware issue"—
https://www.apple.com/retail/geniusbar/
Outside the USA
https://locate.apple.com/country
From iOS device using the app to make a online Genius Bar appointment is easy:
https://itunes.apple.com/us/app/apple-support/id1130498044?mt=8
(note: due to the temporary closure of Apple Stores and the staggered reopening there may be some delays.
ref: https://www.apple.com/shop/browse/store/temporary_closures )
“Mac notebook, contact us and we'll send you a box you can use to ship it to an Apple Repair Center. We'll return your repaired product to you as quickly as possible. Depending on where you get service, you might be able to check the status of your repair online.” Start a service request https://support.apple.com/mac/repair/service
Call Customer Support (800) MY–APPLE (800–692–7753)
or on line https://getsupport.apple.com/
or call AppleCare Support at 1-800-APLCARE (800-275-2273)
Outside the USA—Contact Apple for support and service by phone
See a list of Apple phone numbers around the world.
https://support.apple.com/en-us/HT201232
Learn how to get your Mac fixed and how much it will cost.
https://support.apple.com/mac/repair/service
Get your Mac ready for service - Apple Support https://support.apple.com/en-us/HT209095
