Can't Cancel a Subscription

Question

Can't Cancel a Subscription

I have followed instructions through both my phone and itunes on my computer to cancel a subscription and it does not provide me the option to do so. When I went directly to LightRoom (The Developer) their website states to cancel via iTunes.

I have no idea what else to do. Are there any other options?

Just for info: I have access the subscription page through my apple id, itunes, the app store, and apple music. Through all of these I see the subscription but the only option I have is to renew it, not cancel it.

iPhone 6, iOS 11

Posted on Mar 16, 2021 12:36 PM

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Answer 1

Top-ranking reply

Limnos

Level 10

428,273 points

Mar 16, 2021 12:43 PM in response to 1981Nikki1981

Please read this link to learn "How to cancel a subscription from Apple" Click here --> https://support.apple.com/HT202039

Note:

• "If you don’t see Cancel Subscription, then the subscription is already canceled and won't renew." The "Expires" date means the current subscription will just run until then.

• Deleting an app does not cancel a subscription.

• If you don’t cancel trials more than 24 hours before your renewal date, your subscription might renew.

• If you don't have an Apple device, see the options near the very bottom of the support document

"If the subscription that you want to cancel is not listed", click here --> https://support.apple.com/HT212052

If you still can't find a subscription, contact Apple Support using the link at the end of the support article.

If you still have problems:

Report A Problem; click here --> https://reportaproblem.apple.com/?s=6

Or click here --> https://support.apple.com/choose-country-region/media-services Select your country, then a product.

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Answer 2

Mar 16, 2021 5:15 PM in response to Limnos

Thank you, it does have a expiration date! I’ll wait to see if it cancels after that. I appreciate your help.

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Can't Cancel a Subscription

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